A horse who pulls back

I would love to hear anyone's advice on a mare who pulls back. She is a new horse, whom I was assured absolutely, did not pull back. She was tied up, pulled back and broke her lead rope when I went to brush her near her poll. Also a few times loading and when something scared her. This is very dangerous and I don't like it. Is there any solutions?
Thanks

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Comment by Geoffrey Pannell on April 21, 2009 at 5:53am: Hi Gail, I tend to make a habit of not tying up new horses , other than cross tying, until I see what they are like around the head. Grooming around the ears and face a lot too see what reaction you get. If they are uncomfortable around that area just go slowly to develop trust. Maybe you were a little quick and that made them pull back? Slowly , slowly, catchy monkey.